Service Level Agreement

1. Service Commitment

FlexaNodes commits to delivering a reliable hosting service with an uptime guarantee of 99.9% per calendar month, excluding scheduled maintenance and force majeure events.

2. Scheduled Maintenance

Regular maintenance will be scheduled in advance and communicated to customers. Maintenance windows are planned to minimize service disruption.

3. Support Response Times

Support tickets will be acknowledged within 1 business hour. Critical issues will be prioritized to ensure a prompt resolution.

4. Incident Management

FlexaNodes will provide timely updates during service interruptions and work diligently to restore services as quickly as possible.

5. Service Credits

If FlexaNodes fails to meet the uptime commitment, eligible customers may receive service credits as compensation, calculated based on the duration of downtime.

6. Customer Responsibilities

Customers are responsible for maintaining backups of their data and complying with FlexaNodes’ Acceptable Use Policy.

7. Limitations & Exclusions

This SLA does not cover issues caused by customer actions, third-party services, or events beyond FlexaNodes’ control such as force majeure.

8. Modifications to SLA

FlexaNodes may update this SLA from time to time. Changes will be communicated via email or posted on our website.

9. Contact

For questions regarding this SLA, please contact support at support@flexanodes.site.